First response
Slow down and preserve evidence
When something looks wrong, collect non-sensitive details: transaction IDs, timestamps, app version, device type, and screenshots that do not reveal recovery words or private data.
Do not rush into remote support, browser tools, or recovery forms. Most dangerous fixes start by asking for secrets.
The first troubleshooting step is often to stop making the situation worse.
Sync
Sync delays are not always loss
Privacy-focused wallets may need time to scan the chain and display balances. Check connectivity, app version, and official status notes before assuming funds are gone.
Avoid deleting or reinstalling a wallet unless you understand the backup status and restore process.
Support
Use official channels carefully
When contacting support, keep recovery words, private keys, and passwords out of the conversation. If someone asks for them, stop immediately.
Safety disclosure
Important wallet safety note
Never share your seed phrase, private keys, wallet password, or recovery words with any website or support agent.
This page is educational and does not provide financial advice. Always verify downloads through official sources.
This site is independent and is not affiliated with Cake Wallet unless explicitly stated.
Affiliate referral link
Continue only after verifying the source
This referral button points to the provided signup URL. This site is independent, educational, and does not collect wallet secrets.
Visit referral signup